Your team answers the phone in a browser.
UnknxCenter is a complete inbound call centre, hosted for you. Callers reach a real phone number, hear your own greeting, choose from your menu and wait in a queue. Your people answer at a desk or on a phone — with nothing to install.
Inbound only. No calls are recorded.
From the ring to the write-up.
One system handles the whole call. Nothing is bolted on afterwards, and there is no second tool your team has to keep open.
A phone menu you control
Press 1 for sales, 2 for accounts — in your own words and your own recordings. A caller who presses nothing still reaches a person.
A queue that behaves
Callers wait to your own hold recording and go to whoever has been free longest. Nobody is handed two calls, and no call is handed to two people.
Answering in the browser
Real two-way audio with no software to install and no headset licence. The screen says plainly whether the caller can hear you.
Transfers, warm or straight
Speak to a colleague privately first, then hand the caller over. The caller hears hold music throughout — never silence, never a click into nothing.
Write-ups in your words
An agent records what happened and how it ended, choosing from outcomes you define. It sits against the call in your history.
Block a nuisance caller
One button ends the call and stops that number reaching you again. A manager can see who blocked whom, and undo it.
See the floor. Step in when it matters.
Every call in progress, every caller waiting and how long they have been waiting — on one screen that updates itself. When a call needs help, you do not have to ask for it second-hand.
- Listen in silently. The caller cannot hear you. Your agent is told you are there, which is both fairer and, in many places, required.
- Take the call over. The agent drops off and the caller becomes yours, mid-conversation, without being put on hold or dropped.
- Read what happened. A plain-English record of every call — arrived, queued, answered, transferred, ended — and the agent's own write-up.
Transfers that never drop anyone.
Pick a colleague, speak to them privately first, then hand the caller over. The caller is on hold from the moment you press it — because a colleague's phone ringing is otherwise a gap the caller spends in silence, deciding they have been cut off.
- Busy colleagues stay visible. Greyed out with the reason, rather than missing — somebody absent from a list looks like a fault.
- Nobody is stranded. If they do not answer, or decline, the caller comes straight back to you and off hold.
People come and go. The record stays.
Add an agent and they get a desk and an extension automatically. Suspend somebody and they are signed out everywhere within a second. Remove them for good and their account is destroyed — while the calls they handled keep their name, so last month's history is still worth reading.
- One screen at a time. Signing in anywhere signs the other screen out, so two people can never quietly share one login.
- Managers and admins. Managers run the workspace; admins look after the agents. Nobody can promote themselves.
Your calls are yours.
UnknxCenter hosts several businesses on one platform, so keeping them apart is not a feature — it is the foundation everything else is built on.
Separated in the database itself
Every row of every table is bound to one workspace, enforced by the database rather than by application code that could forget. Reaching another client's data is not a permission we decline — it is a query that returns nothing.
No recordings
Calls are not recorded. There is no audio archive to leak, subpoena or misplace, and nothing for your callers to consent to.
Credentials encrypted at rest
Your telephony keys are encrypted before they are stored and are never shown back to anyone, including us. Sessions are short-lived, and signing out ends them everywhere.
A record of who did what
Account changes, deletions and history removals are written to an audit trail that outlives the thing they changed.
Three steps, and you are taking calls.
We set up your workspace
You tell us your number and who your first manager is. We create the workspace and hand over the keys — there is nothing to install on your machines.
You add your team
Add agents, give them a password, and each gets an extension automatically. Record your greeting and build your phone menu in the same screen.
Your number starts ringing
Callers arrive, hear your greeting, and reach whoever is free. Everything after that — queue, transfers, write-ups, history — is already there.
See it answer a real call.
Tell us roughly what your team looks like and we will show you the product working on a live number — not a slideshow. If it suits you, we set your workspace up from there.
- About 20 minutes, on a call.
- Pricing discussed once we know what you need.
- No obligation, and we will tell you if it is not a fit.